| When you integrate new software solutions for | | | | phones, and more. |
| your help desk it is important to make sure the | | | | Network support is also important for software |
| software provides computer support and | | | | you integrate with your help desk. Network |
| network support. You need to be sure that the | | | | support is often regarded as more important |
| software meets all of your needs. | | | | because when network issues occur they often |
| Software for computer support should provide | | | | take out more than just one user. It is important |
| options related to the software you use | | | | for trouble tickets to be able to be created that |
| throughout the company. It should include the | | | | include issues like routers, switches, servers, |
| operating systems too. When a ticket is created | | | | phone lines, data lines, and more. |
| through the help desk system the support team | | | | When software is used through a help desk to |
| should be able to select the different types of | | | | create trouble tickets for computer support and |
| software that they need to open a ticket about. | | | | network support, they are often prioritized by the |
| In addition, you might have certain people | | | | amount of users that are affected. If there is a |
| throughout the company that are experts on | | | | work around the issue is not considered an |
| different software packages. These should be | | | | emergency and the IT support may have a week |
| assignable through the software and provide | | | | timeframe to fix it. |
| notifications to these people also. | | | | The software should have everything integrated |
| Computer support also includes hardware issues | | | | within it so trouble tickets can be created properly |
| that might be causing problems for employees. | | | | for computers or networks. These tickets will be |
| This list includes but is not limited to computers, | | | | what the technicians work off of in order to help |
| monitors, printers, fax machines, keyboards, mice, | | | | the internal and external employees. |